Refund Policy

7-Day Hassle-Free Guarantee

We offer a 7-day Hassle-Free Guarantee. If you don't like the data and tools, we will refund you.
  1. 1

    How to request a refund

    • Email support@stockbot.com within seven calendar days of your initial subscription charge.
    • Include the email tied to your Stockbot account, plan name and purchase date.
    • Tell us what you expected to see versus what happened so our team can troubleshoot quickly.
    • We review and respond within three to five business days. Approved refunds are sent back to your original payment method; processing times depend on your bank or card network.
  2. 2

    Standard conditions

    • The guarantee window starts at the moment of your first successful payment and ends at 11:59 PM Pacific Time on Day 7.
    • Available on individual Stockbot Prime or Pro plans purchased directly through stockbot.com; enterprise invoices, team plans, and third-party marketplaces are excluded.
    • Limited to one guarantee request per customer, household, or business entity every 12 months and only for first-time subscriptions on a given account.
    • Your account must remain in good standing (no chargebacks, payment disputes, or policy violations) during the review process.
    • We may request additional proof of activity (for example, activity logs or CSV exports). Requests without verifiable action steps are ineligible.
    • The refund covers subscription fees only; it does not reimburse trading losses, taxes, or third-party costs.
    • We reserve the right to decline or revoke the guarantee if we detect abuse, reselling of credentials, or automated scraping.
    • All other terms in our Terms of Service, Privacy Policy, and Disclaimers remain in effect. Rights required by applicable law are not limited by this policy.